Job Vacancy – Business Administrator, Helmsley, North Yorkshire
Are you a motivated, bright and ambitious person?
Do you excel in business administration and customer care?
Are you ready to develop and progress your career to the next level?
Due to continued growth, we are looking to attract a proactive and diligent business administrator who has a strong commercial awareness. You will enjoy working in a client-facing role and will thrive on helping drive forward the ongoing success of our business.
About Bisca
As a luxury design and fabrication specialist, Bisca will this year celebrate its 30th anniversary. We have built an award-winning reputation which sits at the forefront of bespoke staircase design and manufacture. Renowned for exceptional quality and craftmanship, our staircase portfolio features some truly exquisite properties and staircase designs commissioned throughout the world. Furthermore, the positive client feedback we receive remains unsurpassed within our industry.
Salary: £Negotiable Dependent Upon Experience + Benefits
Job Specification – Business Administrator
In this role, you will bring energy to the team, working with one of the most talented and creative teams of people in our industry. Your input will be central to all operations, and so this opportunity is about us finding the ‘right personality’ – as well as finding the required skills and experience.
In particular, we are looking for a personable character; somebody with formidable communication skills with a polite and intelligent telephone manner. The successful candidate will flourish in a varied and busy working environment and be capable of multi-tasking, enjoying a sense of achievement when projects are fulfilled to the highest of standards.
You will have the confidence to work with and support a range of stakeholders including Bisca’s senior management team; clients; architects; interior designers; and suppliers alike. Attention to detail is a prerequisite, while being responsive and able to solve problems are also essential aspects of the role.
Key Responsibilities – Business Administrator
Taking customer enquiries and qualifying these to facilitate the sales process
Liaising regularly with departmental heads and external stakeholders including clients, project partners (architects/interior designers) and suppliers
Managing the diary of Bisca’s managing director and providing efficient and high quality administrational support on a day to day basis
Coordinating the fulfilment of key company projects, setting up meetings, following up with actions and organising internal events
Preparing sales data and generating monthly reports for analysis and review against company targets and expectations
Ordering and arranging for material samples to be sent out to clients as requested
Organising site visits and tours for clients visiting our premises and welcoming them to Bisca upon arrival
Compiling sales presentations and documentation for client meetings
Inputting and managing data on our customer database, tracking progress of sales opportunities and enabling effective communication
Taking care of the client after-care, preparing thank-you packs, requesting customer feedback and booking in follow-up calls
Setting up photo shoots of completed projects and processing images when completed
Monitoring the fulfilment of training modules by staff and overseeing the onboarding process of employees
Checking stock levels and placing orders for supplies at appropriate intervals
Tracking time spent on client projects and highlighting anomalies against expectations
This role offers exciting prospects to the right candidate. Every day will be rewarding and varied and in return for your efforts and commitment, we will provide full training and ongoing opportunities to develop and progress your career.
Based at our HQ premises in the quaint market town of Helmsley in North Yorkshire, the position is full time with the following working hours:
Monday to Thursday 8.00am – 17.00pm / Friday 8.00am – 15.30pm
