Job Vacancy – Business / Commercial Administrator, North Yorkshire
Are you an ambitious and bright individual ready to take your career to the next level?
Do you have a strong commercial awareness and excel in business administration?
Have you previously worked in a client facing role and developed a good understanding of sales?
Due to continued growth, we are looking to attract a proactive and diligent business/commercial administrator. The successful candidate will thrive on helping drive forward the ongoing success of our business. You will enjoy nurturing client relationships to ensure a customer’s experience meets the high standards we promise at Bisca. Most important to us will be your passion and enthusiasm; your attention to detail; and your excellent communication skills.
About Bisca
As a luxury design and fabrication specialist, Bisca will this year celebrate its 30th anniversary. We have built an award-winning reputation which sits at the forefront of bespoke staircase design and manufacture. Renowned for exceptional quality and craftmanship, our staircase portfolio features some truly exquisite properties and staircase designs commissioned throughout the world. Furthermore, the positive client feedback we receive remains unsurpassed within our industry.
Salary: £Negotiable Dependent Upon Experience + Benefits
Job Specification: Business / Commercial Administrator
In this role, you will bring energy to our business while working with one of the most talented and creative teams of people in our industry. Your input will be central to all operations, and so this opportunity is about us finding the ‘right personality’ – as well as finding the required skills and experience.
In particular, we are looking for a personable character; somebody who can display formidable communication skills with a polite and intelligent telephone manner. The successful candidate will flourish in a varied and busy working environment. You will be capable of multi-tasking, enjoying a sense of achievement when projects are fulfilled to the highest of standards.
You will have the confidence to work with and support a range of stakeholders including Bisca’s senior management team; clients; architects; interior designers; and suppliers alike. Attention to detail is a prerequisite, while being responsive and able to solve problems are also essential aspects of the role.
Key Responsibilities – Business / Commercial Administrator
Taking care of the customer lifecycle; responding to enquiries by telephone and email; and qualifying these to facilitate the sales process
Providing regular project updates with departmental heads and external stakeholders including clients, project partners and suppliers
Managing the diary of Bisca’s managing director and providing efficient and high quality administrational support on a day to day basis
Coordinating the fulfilment of staircase commissions, setting up meetings, processing actions and communicating effectively
Preparing sales data and generating monthly reports for analysis and review against company targets and expectations
Organising site tours and welcoming guests or clients on arrival when visiting our HQ premises
Compiling written sales documentation including powerpoint presentations, email responses and quotations
Inputting data on our customer database, tracking progress of sales opportunities and proactively managing a customer’s experience
Taking care of client after-care, preparing thank-you packs, requesting customer feedback and booking in follow-up calls
Setting up photo shoots of installed staircase projects, briefing the photographer and processing images
Monitoring the fulfilment of training modules by staff and overseeing the onboarding process of employees
Tracking time spent on client projects and highlighting anomalies against expectations to maximise profitability
This role offers exciting prospects to the right candidate. Every day will be rewarding and varied and in return for your efforts and commitment, we will provide full training and ongoing opportunities to develop and progress your career.
Based at our HQ premises in the quaint market town of Helmsley in North Yorkshire, the position is full time with the following working hours:
Monday to Thursday 8.00am – 17.00pm / Friday 8.00am – 15.30pm
